Information We Collect

We collect information you provide directly through our contact forms:

• Name, email address, and phone number
• Uploaded project files (CAD drawings, specifications)
• Optional company details provided in quotation requests

In addition, we collect anonymized usage data through analytics tools (Google Analytics, Google Tag Manager, Microsoft Clarity) to improve site performance and user experience.

How We Use Your Information

The information collected is used strictly for business and service improvement purposes:

• Providing quotations and responding to inquiries
• Managing communication with clients
• Evaluating project feasibility and requirements
• Coordinating with verified suppliers for execution
• Ensuring secure delivery and project completion
• Analyzing anonymized usage data to enhance website functionality

Cookies & Tracking Technologies

We use cookies and tracking technologies provided by Google Analytics, Google Tag Manager, and Microsoft Clarity. These tools help us understand how visitors interact with our website and improve performance. You can disable cookies in your browser settings if you prefer not to share usage data.

Data Protection

We implement strict technical and organizational measures to safeguard your data:

• Encryption of uploaded files
• Secure servers hosted on trusted cloud infrastructure
• Access restricted to authorized project managers and suppliers
• Analytics data stored securely by Google and Microsoft under their compliance frameworks

Information Sharing

We do not sell or trade your personal information. Data may be shared only with:

• Verified suppliers for manufacturing
• Logistics partners for delivery
• Third‑party analytics providers (Google, Microsoft) for anonymized usage data

All partners are bound by confidentiality and compliance agreements.

Global Data Transfer

As we serve clients worldwide, your information may be transferred across borders. We ensure compliance with international data protection standards including GDPR, CCPA, and other applicable laws. Equivalent safeguards are maintained to protect your data globally.

Data Retention

Contact form submissions and uploaded files are retained only for the duration of project evaluation and execution. Once completed, data is archived securely or deleted within 12 months unless required for compliance. Analytics data may be retained longer by Google and Microsoft in accordance with their policies.

Your Rights

You have the right to:

• Request access to your submitted data
• Update or correct your information
• Request deletion of your project files
• Object to certain processing activities
• Request data portability

For any privacy concerns, contact us at info@ardencysolutions.com.

Compliance

Ardency Solutions complies with GDPR, CCPA, and other applicable data protection laws. We conduct regular audits and maintain records of processing activities to ensure transparency. Clients operating in regulated industries (medical, aerospace, automotive) can request additional compliance documentation.

Dispute Resolution

If you have concerns about our handling of your data, we encourage you to reach out directly. We will work to resolve issues promptly. If unresolved, you may escalate to relevant data protection authorities in your jurisdiction.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.